🌟 Senior Customer Service Representative (Remote)

Job Title: Senior Customer Service Representative (Remote)

Company: Trustwell Insurance
Location: Remote

Job Description:

Grow Your Career. Make an Impact. Build with Trustwell.

At Trustwell Insurance, we’re not just serving customers—we’re building relationships that last a lifetime. Our mission is simple but powerful: protect families, empower agents, and deliver service that clients can’t get anywhere else. As a Senior Customer Service Representative, you’ll be the first voice clients hear and the steady hand that keeps their policies, peace of mind, and trust intact.

🚀 What You’ll Do

• Be the frontline of Trustwell, handling billing questions, policy changes, and coverage updates.
• Deliver personalized, solutions-driven service with warmth and professionalism.
• Build trust through active listening, empathy, and problem-solving.
• Collaborate with a team that values innovation, growth, and customer-first results.
• Master our digital tools and CRM systems to provide efficient, seamless service.

✅ What You Bring

• 1+ years of customer-facing service or contact center experience.
• A proven ability to turn challenges into solutions and keep clients satisfied.
• Strong communication, multitasking, and computer skills.
• Openness to feedback and eagerness to grow in a fast-paced environment.
• High school diploma required; Associate’s degree or higher preferred.
• Personal Lines insurance license is a plus (or willingness to obtain quickly).

🌟 Why Trustwell

• Remote Role – Work from anywhere with a stable internet connection.
• Career Growth – A clear path to leadership and advancement.
• Mentorship & Training – Guidance from seasoned professionals.
• Performance Incentives – Earnings reflect your impact.
• Purpose-Driven Culture – Be part of a team that values people as much as results.

At Trustwell, when you grow, we all grow. This role is more than answering calls—it’s about creating security for families, building your own career path, and being part of a company shaping the future of insurance.

👉 Step into a role where service meets purpose. Apply today and grow the Trustwell way.